Frequently Asked Questions
General
Do you sell only in Malaysia?
No, we have business partners in Brunei, Singapore, UAE, Maldives, Indonesia, and China selling our products as well.
Are all your online products available in stores?
Some stores may run out of certain SKUs, but feel free to visit, look around, and feel the fabric. You may find our store location here.
Can I reserve an item in the store?
Yes, self-pickup is available, but website order and payment must be made in advance.
How can I contact customer service?
You can reach our customer service team via:
- WhatsApp: Click the chat button at the bottom right of this webpage.
- Email: hello@jemima.com.my
Do you have a size guide?
Yes, we have a size chart available—so no worries! Please refer to the Chart below:
What is your return and exchange policy?
- You have 7 days from the delivery date to request a return.
- Items must be in new, unworn, and unused condition, with all original tags attached.
- Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
- Once we receive the returned item, we will process your refund within 7-10 business days as store credit.
- Please note, the original shipping cost is non-refundable.
Account & Order
What payment methods do you provide?
We offer a variety of payment options, including:
- FPX (Debit & Credit Card)
- Boost
- Touch ‘n Go
- IOU Pay
- Apple Pay
- Atome
- JCB
- ShopBack Pay
- Click2Pay
Do you offer an installment plan?
Yes, we provide an installment plan through Atome, allowing you to choose a 3-month or 6-month payment option.
Do I need to register an account to shop?
We recommend registering an account with your email to track your order status and stay updated on our latest arrivals!
How can I check my order status?
Sign in to your account and click on “Order Status” to track your order details.
I can’t log in to my account. What should I do?
Click the WhatsApp button on our website, and our customer service team will be happy to assist you anytime! Or, you may email us at hello@jemima.com.my.
How can I check my order status?
Sign in to your account and click on “Order Status” to track your order details.
Wholesale opportunities
What if I am interested in wholesale opportunities?
For wholesale inquiries, you may reach us:
- WhatsApp: Click the chat button at the bottom right of this webpage.
- Contact Form: Click here and fill in your details, and our customer service will reach out to you soon!
What is the minimum order quantity (MOQ) for wholesale orders?
The MOQ varies by product. Please contact us on WhatsApp for more details.